Careers

Our passion is to partner with patients to design value-based healthcare solutions. We are more than simply a place for patients to receive the medication they need, we are a home away from home. We offer a welcoming atmosphere with a friendly and reliable team, providing patients with a much more desirable alternative to the hospital environment. We cannot always provide a cure, but we can bring light into their daily lives.

We are better together. We actively seek the participation of others to achieve greater outcome – apply to our open jobs by clicking the job titles below!

Pharmacy Technician – Grand Rapids, MI

Posted 13 hours ago
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Job Title: Pharmacy Technician Department: Pharmacy FLSA Status: Non-Exempt (Hourly) Manager Title: Clinical Nurse Lead Position Summary: The Pharmacy Technician’s primary responsibility is in the preparation and dispensing of infusion drugs and ancillary supplies. The technician is also responsible for assisting with inventory management and maintaining compliance with rules and regulations. Essential Functions & Responsibilities: · Requesting new orders from referring offices when necessary by phone and/or fax. · Reviewing orders, regimens and verifying that all necessary requirements are met prior to patient appointment date. · Preparation of upcoming patient labs when required. · Coordination of Specialty Pharmacy/Free Drug Programs and medication delivery when needed. · Participation in clinical trial research as applicable. · Retrieving the appropriate medication from inventory. · Prepares intravenous (IV) admixtures or other sterile products accurately and following sterility guidelines. · Assists in ordering, receiving, unpacking and storing pharmaceuticals and supplies in appropriate locations. · Stock and maintain medications. Notify Pharmacist when supplies/products need to be ordered. · Completing paperwork related to filling prescriptions and receiving drug orders. · Assists clinical staff when necessary. · Adheres to infection-control procedures, policies and regulations. · Ensures compliance with all local, State, Federal laws and statutes which are directly applicable to the company. · Maintains a clean and safe working environment and reports any potential or actual equipment failures. · Follows established policies, procedures, protocols, directives and pharmacy operation standards. · Other duties as assigned. Knowledge, Skills & Abilities: · High School Diploma or equivalent · State of Michigan Pharmacy Technician license or similar license/registration/certification · Previous experience in pharmacy, infusion experience preferred but not required. · Basic mathematical skills. · Proficient typing skills. · Strong attention to detail is essential in this role. Physical Requirements/Working Conditions:
  • Physical Requirement - Hearing (Frequently)
  • Physical Requirement - Sitting (Occasionally)
  • Physical Requirement - Standing (Frequently)
  • Physical Requirement - Talking (Frequently)
  • Physical Requirement - Walking (Frequently)
  • Physical Requirement - Near Vision (Constantly)
  • Physical Requirement - Color Discrimination (Occasionally)
  • Physical Requirement - Use of keyboard, mouse and/or computer equipment (Occasionally)
  • Occupational Exposure/Risk Potential - Inside office environment (Applicable)
*Job descriptions are subject to change to meet organizational requirements. The employer has the right to change job descriptions as necessary. At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department, 616- 954-0600 Job Type: Full-time Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Monday to Friday
Education:
  • High school or equivalent (Preferred)
Experience:
  • Pharmacy Technician Experience: 1 year (Preferred)
  • mixing: 1 year (Preferred)
License/Certification:
  • Pharmacy Technician License (Preferred)
Ability to Relocate:
  • Grand Rapids, MI 49525: Relocate before starting work (Required)
Work Location: In person

Apply Now Job Title: Pharmacy Technician Department: Pharmacy FLSA Status: Non-Exempt (Hourly) Manager Title: Clinical Nurse Lead Position Summary: The Pharmacy Technician’s primary responsibilit...

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Patient Access Specialist- ( Call Center)- Grand Rapids, MI | Infusion Associates

Posted 13 hours ago
Apply Now
Job Title: Patient Access Specialist Department: Patient Access Location: Grand Rapids, MI FLSA Status: Non-Exempt (Hourly) Manager Title: Patient Access Team Lead About Us: Infusion Associates is private equity backed multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction. Position Summary: We are seeking an experienced administrative professional with an interest in joining a family-oriented team poised for organization and professional growth. Responsible for many functions in regard to patient access including, but not limited to, triage phone calls, patient scheduling, as well as knowledge of order and insurance requirements. Essential Functions & Responsibilities:
  • Address and resolve a high volume of incoming calls daily
  • Actively listening to each caller, ensuring each caller feels supported and valued
  • Coordinating patient schedules with accuracy to the current therapy and location
  • Accurately entering patient information
  • Work to find resolution when needed
  • Maintain quality metric goals while providing best in class customer service
  • Ability to accurately multitask between systems, departments, and locations
  • Keep thorough documentation in patient charts
  • Remain HIPAA compliant, always ensuring the patient’s right to privacy, safety, and confidentiality are maintained
  • Other duties as assigned.
Knowledge, Skills & Abilities:
  • Professionally answer high volume of incoming calls
  • Active listening skills
  • Strong decision-making skills
  • Proficiency with computers
  • Adaptability and accountability
  • Professional phone voice and demeanor
  • Excellent typing skills, 65 wpm +
Experience: · High School Diploma · 1-year experience in the healthcare intake department preferred Physical Requirements/Working Conditions:
  • Mental Requirement – Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
  • Mental Requirement- Ability to work and sustain attention with distraction and/or interruptions
  • Mental Requirement – Ability to interact appropriately with a variety of individuals including customers/clients
  • Mental Requirement- Ability to understand, remember and follow verbal and written instruction
  • Mental Requirement – Ability to work effectively and efficiently in high stress and conflict situations
  • Mental Requirement – Ability to perform under stress and/or in emergencies
  • Physical Requirement- Feeling (sensing textures and temperatures) (Frequently)
  • Physical Requirement – Fine Motor Skill (pinching, gripping, etc.) (Frequently)
  • Physical Requirement – Hearing (Frequently)
  • Physical Requirement - Pushing/pulling (Occasionally)
  • Physical Requirement – Reaching (Occasionally)
  • Physical Requirement - Sitting (Frequently)
  • Physical Requirement - Standing (Occasionally)
  • Physical Requirement – Talking (Frequently)
  • Physical Requirement - Near vision (Constantly)
  • Physical Requirement - Color Discrimination (Occasionally)
  • Physical Requirement – Use of keyboard, mouse, and/or computer equipment (Constantly)
  • Occupational Exposure/Risk Potential- inside office environment (Applicable)
**Job descriptions are subject to change to meet organizational requirements. The employer has the right to change job descriptions as necessary. ** At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600. Job Type: Full-time Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed
Experience:
  • Medical customer service: 1 year (Required)
Work Location: In person

The medical assistant aids providers, nurses and patients by conducting administrative and patient care activities to keep the facility running smoothly.

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Patient Access Specialist ( Processing)– Grand Rapids, MI | Infusion Associates

Posted 13 hours ago
Apply Now
Job Title: Patient Access Specialist Department: Patient Access- Processing FLSA Status: Non-Exempt (Hourly) Manager Title: Patient Access Team Lead About Us: Infusion Associates is private equity backed multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction. Position Summary: We are seeking an experienced administrative professional with an interest in joining a family-oriented team poised for organization and professional growth. Responsible for many functions in regard to patient access including, but not limited to, triage phone calls, patient scheduling, as well as knowledge of order and insurance requirements. Essential Functions & Responsibilities: · Accurately process a high volume of incoming referrals daily in a timely manner, addressing and resolving any information received with the referral. This includes urgent, same day referrals. · Coordinating referral to patient schedules with accuracy to the current therapy and location · Accurately entering patient information · High attention to detail · Work to find resolution when needed · Maintain quality metric goals while providing best in class costumer service · Ability to accurately multitask between systems, departments, and locations · Keep thorough documentation in patient charts · Remain HIPAA compliant, always ensuring the patient’s right to privacy, safety, and confidentiality are maintained · Understand and apply office policy and procedures · Remains empathetic in all circumstances · Other duties as assigned. Knowledge, Skills & Abilities: · Professionalism · Organization with high attention to detail · Assemble and organize data received · Accuracy in data entry · Strong decision-making skills · Proficiency with computers · Adaptability and accountability · Excellent typing skills Experience: · High School Diploma · 1-year experience in the healthcare intake department preferred Physical Requirements/Working Conditions: · Mental Requirement – Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources. · Mental Requirement- Ability to work and sustain attention with distraction and/or interruptions · Mental Requirement – Ability to interact appropriately with a variety of individuals including customers/clients · Mental Requirement- Ability to understand, remember and follow verbal and written instruction · Mental Requirement – Ability to work effectively and efficiently in high stress and conflict situations · Mental Requirement – Ability to perform under stress and/or in emergencies · Physical Requirement- Feeling (sensing textures and temperatures) (Frequently) · Physical Requirement – Fine Motor Skill (pinching, gripping, etc.) (Frequently) · Physical Requirement – Hearing (Frequently) · Physical Requirement - Pushing/pulling (Occasionally) · Physical Requirement – Reaching (Occasionally) · Physical Requirement - Sitting (Frequently) · Physical Requirement - Standing (Occasionally) · Physical Requirement – Talking (Frequently) · Physical Requirement - Near vision (Constantly) · Physical Requirement - Color Discrimination (Occasionally) · Physical Requirement – Use of keyboard, mouse, and/or computer equipment (Constantly) · Occupational Exposure/Risk Potential- inside office environment (Applicable) **Job descriptions are subject to change to meet organizational requirements. The employer has the right to change job descriptions as necessary. ** At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600. Job Type: Full-time Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed
Work Location: In person

The Pharmacy Technician’s primary responsibility is in the preparation and dispensing of infusion drugs and ancillary supplies. The technician is also responsible for assisting with inventory manage...

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Front Desk Receptionist- Troy, MI

Posted 7 days ago
Apply Now
Job Title: Front Desk Receptionist Department: Intake FLSA Status: Non-Exempt (Hourly) Manager Title: Clinical Nurse Lead About Us: Infusion Associates is private equity backed multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction. Position Summary: We are seeking an experienced administrative professional with an interest in joining a family-oriented team poised for organization and professional growth. Responsible for a dual role within revenue cycle/patient access including, but not limited to, patient scheduling, and processing incoming referrals. Duties and Responsibilities: · Serving as first point of contact for patient appointment check in. Greet patients in a professional and courteous manner. · Accurately documents and updates patient information. · Providing intake forms when appropriate, obtaining and verifying insurance, taking patient picture, processing payment, and obtaining any pertinent necessary data. · Enrolls patients in any copay assistance program or foundation assistance if applicable. · Accurately schedules future patient appointments according to customized treatment plan. · Prioritize daily tasks, work efficiently and effectively keeping information current. · Processing payments including credit card transactions correctly and sending daily receivables to the finance team. · Running and following up on weekly reports specific to scheduling and active insurance. · Works closely with the patient access and billing team. · Maintains awareness of prior authorization expiration dates and current orders, requesting referrals when needed. · Follows up on patient’s cancelled and missed appointments, contacting patients to reschedule. · Ensures HIPAA compliance, always ensuring the patient’s right to privacy, safety, and confidentiality. · Understand and apply applicable office policies and procedures. · Works collaboratively with patient service teams and actively participates in daily huddles. · Coordinating referral to patient schedules with accuracy to the current therapy and location · Accurately entering patient information · High attention to detail · Work to find resolution when needed. · Maintain quality metric goals while providing best in class costumer service. · Ability to accurately multitask between systems, departments, and locations. · Keep thorough documentation in patient charts. · Remain HIPAA compliant, always ensuring the patient’s right to privacy, safety, and confidentiality are maintained. · Understand and apply office policy and procedures. · Other duties as assigned. Skills and Abilities · Professional · Organization with high attention to detail · Assemble and organize data received. · Accuracy in data entry · Strong decision-making skills · Proficiency with computers · Adaptability and accountability · Excellent typing skills Experience · High School Diploma · 1- 2year experience in office/administrative experience Physical Requirements/Working Conditions: · Mental Requirement – Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources. · Mental Requirement- Ability to work and sustain attention with distraction and/or interruptions · Mental Requirement – Ability to interact appropriately with a variety of individuals including customers/clients · Mental Requirement- Ability to understand, remember and follow verbal and written instruction · Mental Requirement – Ability to work effectively and efficiently in high stress and conflict situations · Mental Requirement – Ability to perform under stress and/or in emergencies · Physical Requirement- Feeling (sensing textures and temperatures) (Frequently) · Physical Requirement – Fine Motor Skill (pinching, gripping, etc.) (Frequently) · Physical Requirement – Hearing (Frequently) · Physical Requirement - Pushing/pulling (Occasionally) · Physical Requirement – Reaching (Occasionally) · Physical Requirement - Sitting (Frequently) · Physical Requirement - Standing (Occasionally) · Physical Requirement – Talking (Frequently) · Physical Requirement - Near vision (Constantly) · Physical Requirement - Color Discrimination (Occasionally) · Physical Requirement – Use of keyboard, mouse, and/or computer equipment (Constantly) · Occupational Exposure/Risk Potential- inside office environment (Applicable) *This position is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or any other communication, whether written or oral, between the employee and the company, shall alter the at-will nature of the employment relationship. At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600. Job Type: Full-time Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Shift:
  • 8 hour shift
  • Day shift
Weekly day range:
  • Monday to Friday
  • Weekends as needed
Ability to Relocate:
  • Troy, MI 48084: Relocate before starting work (Required)
Work Location: In person

Apply Now Job Title: Front Desk Receptionist Department: Intake FLSA Status: Non-Exempt (Hourly) Manager Title: Clinical Nurse Lead About Us: Infusion Associates is private equity backed multi-spe...

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Medical Assistant – Woodbury, MN

Posted 7 days ago
Apply Now
Job Title: Medical Assistant Department: Infusion & Clinical Location: Woodbury, MN FLSA Status: Non-Exempt (Hourly) Manager Title: Director of Operations About Us: Infusion Associates is multi-specialty infusion provider group with multiple sites across the Midwestern United States and poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction. Summary: The medical assistant aids providers, nurses and patients by conducting administrative and patient care activities to keep the facility running smoothly. Essential Functions & Responsibilities:
  • Maintains a cordial, accommodating, and welcoming presence with patients at all times.
  • Provides for the comfort, safety, privacy, and confidentiality of patients.
  • Ensures efficient turnover of exam rooms and infusion chairs.
  • Ensures exam rooms and infusion chairs are neat and clean.
  • Escorts patients from waiting room to examination rooms.
  • Prepares patients for examination, takes vitals, and records patients' health history.
  • Ensures patient charts contain all pertinent information and are placed in designated areas for provider use.
  • Photocopy information given to patients, and place copies in appropriate charts.
  • Obtain intravenous access on a patient and removal of intravenous access on a patient.
  • Gain a knowledge of the medications that are administered at IA and the process of delivery.
  • Stocking medical supplies and linens
  • Perform pre-op duties I.E vitals, EKG, lab draw, etc
  • Maintains track of and orders medical and office supplies
  • SQ Injections
  • Perform other duties as assigned.
Knowledge, Skills and Abilities:
  • High school diploma or GED required; completion of an accredited medical assistance certification program preferred.
  • Excellent interpersonal skills.
  • Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
  • Detail-oriented and highly organized.
  • Firm grasp on medical practices, administrative processes, and organizational policies
  • Knowledge of patient care and examination procedures.
  • Must be able to maintain confidentiality at all times
  • Ability to work efficiency and effectively under tight deadlines and high work volume.
  • Knowledge of infusion drugs a plus.
Physical/Environmental/ Mental Requirements and Working Conditions:
  • Mental Requirement - Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
  • Mental Requirement - Ability to work and sustain attention with distractions and/or interruptions.
  • Mental Requirement - Ability to interact appropriately with a variety of individuals including customers/clients.
  • Mental Requirement - Ability to understand, remember and follow verbal and written instructions.
  • Mental Requirement - Ability to work effectively and efficiently in high stress and conflict situations.
  • Mental Requirement - Ability to perform under stress and/or in emergencies.
  • Physical Requirement - Feeling (sensing textures and temperatures) (Frequently)
  • Physical Requirement - Fine Motor Skills (pinching, gripping, etc) (Frequently)
  • Physical Requirement - Hearing (Frequently)
  • Physical Requirement - Pushing/pulling (Occasionally)
  • Physical Requirement - Reaching (Occasionally)
  • Physical Requirement - Sitting (Frequently)
  • Physical Requirement - Standing (Frequently)
  • Physical Requirement - Stooping/crouching/kneeling/crawling (Occasionally)
  • Physical Requirement - Talking (Frequently)
  • Physical Requirement - Tasting/smelling (Occasionally)
  • Physical Requirement - Walking (Frequently)
  • Physical Requirement - Near Vision (Constantly)
  • Physical Requirement - Color Discrimination (Occasionally)
  • Physical Requirement - Use of keyboard, mouse and/or computer equipment (Constantly)
  • Physical Requirement - Lift up to 35 pounds without assistance (Occasionally)
  • Occupational Exposure/Risk Potential - Inside office environment (Applicable)
  • Occupational Exposure/Risk Potential - Airborne communicable diseases (Applicable)
  • Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid (Applicable)
*Job descriptions are subject to change to meet organizational requirements. The employer has the right to change job descriptions as necessary. At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department, 616-954-0600. Job Type: Part-time Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
Schedule:
  • Day shift
  • Monday to Friday
  • Weekends as needed
Work setting:
  • In-person
Experience:
  • Medical Assisting: 1 year (Required)
License/Certification:
  • Certified Medical Assistant (Preferred)
Ability to Relocate:
  • Woodbury, MN: Relocate before starting work (Required)
Work Location: In person

Apply Now Job Title: Medical Assistant Department: Infusion & Clinical Location: Woodbury, MN FLSA Status: Non-Exempt (Hourly) Manager Title: Director of Operations About Us: Infusion Associa...

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Pharmacy Technician- Plymouth, MN

Posted 1 week ago
Apply Now
Job Title: Pharmacy Technician Department: Pharmacy FLSA Status: Non-Exempt (Hourly) Manager Title: Director Of Operations Position Summary: The Pharmacy Technician’s primary responsibility is in the preparation and dispensing of infusion drugs and ancillary supplies. The technician is also responsible for assisting with inventory management and maintaining compliance with rules and regulations. Essential Functions & Responsibilities: · Requesting new orders from referring offices when necessary by phone and/or fax. · Reviewing orders, regimens and verifying that all necessary requirements are met prior to patient appointment date. · Preparation of upcoming patient labs when required. · Coordination of Specialty Pharmacy/Free Drug Programs and medication delivery when needed. · Participation in clinical trial research as applicable. · Retrieving the appropriate medication from inventory. · Prepares intravenous (IV) admixtures or other sterile products accurately and following sterility guidelines. · Assists in ordering, receiving, unpacking and storing pharmaceuticals and supplies in appropriate locations. · Stock and maintain medications. Notify Pharmacist when supplies/products need to be ordered. · Completing paperwork related to filling prescriptions and receiving drug orders. · Assists clinical staff when necessary. · Adheres to infection-control procedures, policies and regulations. · Ensures compliance with all local, State, Federal laws and statutes which are directly applicable to the company. · Maintains a clean and safe working environment and reports any potential or actual equipment failures. · Follows established policies, procedures, protocols, directives and pharmacy operation standards. · Other duties as assigned. Knowledge, Skills & Abilities: · High School Diploma or equivalent · State of Michigan Pharmacy Technician license or similar license/registration/certification · Previous experience in pharmacy, infusion experience preferred but not required. · Basic mathematical skills. · Proficient typing skills. · Strong attention to detail is essential in this role. Physical Requirements/Working Conditions:
  • Physical Requirement - Hearing (Frequently)
  • Physical Requirement - Sitting (Occasionally)
  • Physical Requirement - Standing (Frequently)
  • Physical Requirement - Talking (Frequently)
  • Physical Requirement - Walking (Frequently)
  • Physical Requirement - Near Vision (Constantly)
  • Physical Requirement - Color Discrimination (Occasionally)
  • Physical Requirement - Use of keyboard, mouse and/or computer equipment (Occasionally)
  • Occupational Exposure/Risk Potential - Inside office environment (Applicable)
*Job descriptions are subject to change to meet organizational requirements. The employer has the right to change job descriptions as necessary. At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department, 616- 954-0600 Job Type: Part-time Benefits:
  • 401(k)
  • Life insurance
  • Paid time off
Schedule:
  • 8 hour shift
  • Monday to Friday
Education:
  • High school or equivalent (Preferred)
Experience:
  • Pharmacy Technician Experience: 1 year (Preferred)
  • mixing: 1 year (Preferred)
License/Certification:
  • Pharmacy Technician License (Preferred)
Ability to Relocate:
  • Woodbury, MN: Relocate before starting work (Required)
Work Location: In person

Apply Now Job Title: Pharmacy Technician Department: Pharmacy FLSA Status: Non-Exempt (Hourly) Manager Title: Director Of Operations Position Summary: The Pharmacy Technician’s primary responsibi...

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Insurance Verification & Authorization Specialist- Grand Rapids | Infusion Associates

Posted 1 week ago
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Job Title: Insurance Verification and Authorization Specialist Department: Reimbursement Location: Grand Rapids, MI FLSA Status: Non-Exempt (Hourly) Manager Title: Authorization Manager About Us Infusion Associates is multi-specialty infusion provider group with multiple sites across the Midwestern United States and poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading- edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction. Position Summary: Performs day to day Insurance Verification and Prior Authorization activities to support the Revenue Cycle and to ensure reimbursement for services in a timely and accurate manner. Essential Functions & Responsibilities 1. Verify insurance eligibility and benefits prior to visit. 2. Verify coverage of ordered services by calling payers or by obtaining the information using payer portals. 3. Verify appropriate reimbursement for ordered services by reviewing payer fee schedule. 4. Works with insurance companies to obtain the necessary prior authorizations and/or pre-certifications for services prior to patient visits. 5. Maintains current knowledge of payer policies and requirements. 6. Provide an accurate estimate of patient’s financial responsibility with each order. 7. Answers requests from patients, payers and other departments related to coverage of infusion services and prior authorizations. 8. Resource to team members and other departments related to insurance benefits and prior authorizations. 9. Actively participates in daily team huddles. 10. Other duties and projects as assigned. Knowledge, Skills & Abilities: 1. 2 years related multi-site, multi- state Revenue Cycle experience and/or training; or equivalent combination of education and experience. 2. High School Diploma or equivalent. 3. Proficiency in Microsoft Office, including Outlook, Excel, Word, Teams and SharePoint. 4. Ability to work efficiently and effectively under tight deadlines and high work volume. 5. Knowledge of infusion drugs a plus 6. Experience with Veradigm PM and/or Onco EMR a plus. 7. Knowledge of medical billing and coding. 8. Excellent problem-solving skills. 9. Strong analytical, accounting, and mathematical skills. 10. Strong, positive interpersonal and communication skills. 11. Proficient typing skills. 12. Attention to detail is essential in this role. 13. Excellent customer service skills Physical Requirements/Working Conditions:
  • Physical Requirement – Hearing (Frequently)
  • Physical Requirement – Sitting (Frequently)
  • Physical Requirement – Standing (Occasionally)
  • Physical Requirement – Talking (Frequently)
  • Physical Requirement – Walking (Occasionally)
  • Physical Requirement – Near Vision (Constantly)
  • Physical Requirement – Color Discrimination (Frequently)
  • Physical Requirement – Use of keyboard, mouse and/or computer equipment (Constantly)
  • Occupational Exposure/Risk Potential – Inside office environment (Applicable)
  • Mental Requirement - Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
  • Mental Requirement - Ability to work and sustain attention with distractions and/or interruptions.
  • Mental Requirement - Ability to interact appropriately with a variety of individuals including customers/clients.
  • Mental Requirement - Ability to understand, remember and follow verbal and written instructions.
  • Mental Requirement - Ability to work effectively and efficiently in high stress and conflict situations.
  • Mental Requirement - Ability to perform under stress and/or in emergencies.
*Job descriptions are subject to change to meet organizational requirements. The employer has the right to change job descriptions as necessary. At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department, 616- 954-0600.  

Job Type: Full-time

 

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Weekly day range:

  • Monday to Friday

Education:

  • High school or equivalent (Required)

Experience:

  • Insurance verification: 1 year (Preferred)
  • Prior Authorization: 1 year (Preferred)
  • Knowledge of Infusion Drugs: 1 year (Preferred)
  • Allscripts PM: 1 year (Preferred)
  • Medical Billing or Prior Authorization: 1 year (Required)

Work Location: In person

We are seeking an experienced administrated professional with interest in joining a family-oriented team poised for organizational and professional growth. Responsible for many administrative function...

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Medical Assistant – Plymouth, MN

Posted 1 week ago
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Job Title: Medical Assistant– MS/Immunology Clinic Department: Plymouth, MN Clinical Location: Plymouth, MN FLSA Status: Non-Exempt (Hourly) Manager Title: Practice Manager About Us: Infusion Associates is multi-specialty infusion provider group with multiple sites across the Midwestern United States and poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. MN Center for MS is at the forefront of care options and research for Multiple Sclerosis. Our providers and care team comprehensively address the needs of those with MS including diagnosis, individualized treatment and management, education, rehabilitation, emotional and social needs, research and neuro-ophthalmology. From diagnosis to treatment, we provide excellent neurological care to improve the quality of life for people with Multiple Sclerosis. Midwest Immunology has specialized in the evaluation and treatment of infants, children, and adults with diseases related to the immune system. We care for people with chronic medical conditions by striving to meet their physical and emotional needs. Our Midwest family does more than treat a disease. We provide comprehensive programs and services to support our patients and those who care for them. Summary: The medical assistant conducts administrative and clinical tasks to assist all physicians, nurse practitioners, nurses, and patients within MN Center for MS, Midwest Immunology and Infusion Associates. Essential Functions & Responsibilities: · Oversees and ensure efficient turnover of exam rooms. · Ensures exam rooms and lab are always neat, clean and stocked with necessary supplies. -Assist with medical supply inventory · Room patients in person or virtually, ensure patient chart contains all the necessary information for the practitioner to conduct the visit and enter into the EHR. -Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care. -Assist provider in exam room as requested · Phlebotomy and lab processing skills required. · Administers injections and vaccines. - Assists with Botox injections · Coordinates and facilitates lab results and lab draws. · Assists in scheduling patients. · Obtains and maintains medical records. · Triage patient telephone calls and messages and document appropriately. · Obtain necessary prior authorizations for prescribed treatments. · Patient care coordination. · Assists front desk staff as needed. · Perform other related duties as assigned. Knowledge, Skills and Abilities:
  • High school diploma or GED required; completion of an accredited medical assistance certification program preferred.
  • Excellent interpersonal skills.
  • Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
  • Detail-oriented and highly organized.
  • Firm grasp on medical practices, administrative processes, and organizational policies
  • Knowledge of patient care and examination procedures.
  • Must be able to maintain confidentiality at all times
  • Ability to work efficiency and effectively under tight deadlines and high work volume.
  • Knowledge of infusion drugs a plus.
Physical/Environmental/ Mental Requirements and Working Conditions:
  • · Physical Requirement - Feeling (sensing textures and temperatures) (Frequently)
  • · Physical Requirement - Fine Motor Skills (pinching, gripping, etc) (Frequently)
  • · Physical Requirement - Hearing (Frequently)
  • · Physical Requirement - Pushing/pulling (Occasionally)
  • · Physical Requirement - Reaching (Occasionally)
  • · Physical Requirement - Sitting (Frequently)
  • · Physical Requirement - Standing (Frequently)
  • · Physical Requirement - Stooping/crouching/kneeling/crawling (Occasionally)
  • · Physical Requirement - Talking (Frequently)
  • · Physical Requirement - Tasting/smelling (Occasionally)
  • · Physical Requirement - Walking (Frequently)
  • · Physical Requirement - Near Vision (Constantly)
  • · Physical Requirement - Color Discrimination (Occasionally)
  • · Physical Requirement - Use of keyboard, mouse and/or computer equipment (Constantly)
  • · Physical Requirement - Lift up to 35 pounds without assistance (Occasionally)
  • · Occupational Exposure/Risk Potential - Inside office environment (Applicable)
  • · Occupational Exposure/Risk Potential - Airborne communicable diseases (Applicable)
  • · Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid (Applicable
*Job descriptions are subject to change to meet organizational requirements. The employer has the right to change job descriptions as necessary. At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department, 616-954-0600. Job Type: Full-time Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
Schedule:
  • Day shift
  • Monday to Friday
  • Weekends as needed
Work setting:
  • In-person
Work Location: In person

Apply Now Job Title: Medical Assistant– MS/Immunology Clinic Department: Plymouth, MN Clinical Location: Plymouth, MN FLSA Status: Non-Exempt (Hourly) Manager Title: Practice Manager About Us: I...

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Part Time Accounts Specialist – Grand Rapids, MI

Posted 1 week ago
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Job Title: Accounts Payable Specialist Department: Accounting FLSA Status: Non-Exempt (Hourly) Manager Title: Controller THE COMPANY: Infusion Associates is a multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction. THE OPPORTUNITY: The Accounts Payable Specialist is responsible for the day-to-day operations of accounts payable process along with supporting other functions in the accounting department. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
  • Process accounts payable and ensure invoices are correct and approved by appropriate personnel
  • Communicate with vendors and employees
  • Resolve invoice discrepancies
  • Reconcile vendor statements
  • Manage bill runs and approval processes for payment
  • Perform bank reconciliations
  • Assist with internal financial statement creation
  • Assist with yearly audits and budgeting
  • Assist with preparing financial analytics and reporting
  • Document and comply with existing accounting procedures
  • Perform expense reimbursement
  • Reconcile corporate credit card accounts
  • Support process improvement initiatives
  • Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of Generally Accepted Accounting Principles
  • Must be proficient in Microsoft Excel, Word, and Outlook; Advanced knowledge of Microsoft Excel such as pivot tables and knowledge of NetSuite a plus
  • The ability to communicate clearly and effectively with all levels and departments at the Company; the ability to correspond with outside parties and vendors
  • Strong attention to detail, excellent organizational, analytical, and problem-solving skills
PHYSICAL REQUIREMENTS:
  • Physical Requirement – Hearing (Frequently)
  • Physical Requirement – Sitting (Frequently)
  • Physical Requirement – Standing (Occasionally)
  • Physical Requirement – Talking (Frequently)
  • Physical Requirement – Walking (Occasionally)
  • Physical Requirement – Near Vision (Constantly)
  • Physical Requirement – Color Discrimination (Occasionally)
  • Physical Requirement – Use of keyboard, mouse and/or computer equipment (Constantly)
  • Occupational Exposure/Risk Potential – Inside office environment (Applicable)
*Job descriptions are subject to change to meet organizational requirements. The employer has the right to change job descriptions as necessary. At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department, 616-954-0600. Job Type: Part-time Benefits:
  • 401(k)
  • Paid time off
Schedule:
  • 8 hour shift
  • Monday to Friday
Education:
  • High school or equivalent (Required)
Experience:
  • Accounting: 1 year (Required)
  • GAAP: 1 year (Required)
  • Microsoft Excel: 1 year (Required)
  • NetSuite: 1 year (Preferred)
  • Pivot tables: 1 year (Preferred)
Work Location: In person

Apply Now Job Title: Accounts Payable Specialist Department: Accounting FLSA Status: Non-Exempt (Hourly) Manager Title: Controller THE COMPANY: Infusion Associates is a multi-specialty infusion pr...

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Front Desk Receptionist – Plymouth, MN

Posted 3 weeks ago
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Job Title: Front Desk Receptionist Department: Intake FLSA Status: Non-Exempt (Hourly) Manager Title: Clinical Nurse Lead About Us: Infusion Associates is private equity backed multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction. Position Summary: We are seeking an experienced administrative professional with an interest in joining a family-oriented team poised for organization and professional growth. Responsible for a dual role within revenue cycle/patient access including, but not limited to, patient scheduling, and processing incoming referrals. Duties and Responsibilities: · Serving as first point of contact for patient appointment check in. Greet patients in a professional and courteous manner. · Accurately documents and updates patient information. · Providing intake forms when appropriate, obtaining and verifying insurance, taking patient picture, processing payment, and obtaining any pertinent necessary data. · Enrolls patients in any copay assistance program or foundation assistance if applicable. · Accurately schedules future patient appointments according to customized treatment plan. · Prioritize daily tasks, work efficiently and effectively keeping information current. · Processing payments including credit card transactions correctly and sending daily receivables to the finance team. · Running and following up on weekly reports specific to scheduling and active insurance. · Works closely with the patient access and billing team. · Maintains awareness of prior authorization expiration dates and current orders, requesting referrals when needed. · Follows up on patient’s cancelled and missed appointments, contacting patients to reschedule. · Ensures HIPAA compliance, always ensuring the patient’s right to privacy, safety, and confidentiality. · Understand and apply applicable office policies and procedures. · Works collaboratively with patient service teams and actively participates in daily huddles. · Coordinating referral to patient schedules with accuracy to the current therapy and location · Accurately entering patient information · High attention to detail · Work to find resolution when needed. · Maintain quality metric goals while providing best in class costumer service. · Ability to accurately multitask between systems, departments, and locations. · Keep thorough documentation in patient charts. · Remain HIPAA compliant, always ensuring the patient’s right to privacy, safety, and confidentiality are maintained. · Understand and apply office policy and procedures. · Other duties as assigned. Skills and Abilities · Professional · Organization with high attention to detail · Assemble and organize data received. · Accuracy in data entry · Strong decision-making skills · Proficiency with computers · Adaptability and accountability · Excellent typing skills Experience · High School Diploma · 1- 2year experience in office/administrative experience Physical Requirements/Working Conditions: · Mental Requirement – Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources. · Mental Requirement- Ability to work and sustain attention with distraction and/or interruptions · Mental Requirement – Ability to interact appropriately with a variety of individuals including customers/clients · Mental Requirement- Ability to understand, remember and follow verbal and written instruction · Mental Requirement – Ability to work effectively and efficiently in high stress and conflict situations · Mental Requirement – Ability to perform under stress and/or in emergencies · Physical Requirement- Feeling (sensing textures and temperatures) (Frequently) · Physical Requirement – Fine Motor Skill (pinching, gripping, etc.) (Frequently) · Physical Requirement – Hearing (Frequently) · Physical Requirement - Pushing/pulling (Occasionally) · Physical Requirement – Reaching (Occasionally) · Physical Requirement - Sitting (Frequently) · Physical Requirement - Standing (Occasionally) · Physical Requirement – Talking (Frequently) · Physical Requirement - Near vision (Constantly) · Physical Requirement - Color Discrimination (Occasionally) · Physical Requirement – Use of keyboard, mouse, and/or computer equipment (Constantly) · Occupational Exposure/Risk Potential- inside office environment (Applicable) *This position is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or any other communication, whether written or oral, between the employee and the company, shall alter the at-will nature of the employment relationship. At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600. Job Type: Full-time Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Shift:
  • 8 hour shift
  • Day shift
Weekly day range:
  • Monday to Friday
  • Weekends as needed
Ability to Relocate:
  • Plymouth, MN 55446: Relocate before starting work (Required)
Work Location: In person

Apply Now   Job Title: Front Desk Receptionist Department: Intake FLSA Status: Non-Exempt (Hourly) Manager Title: Clinical Nurse Lead About Us: Infusion Associates is private equity backed mu...

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Payer Contracting & Credentialing Specialist – Grand Rapids, MI

Posted 3 weeks ago
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Apply Now Job Title: Payer Contracting and Credentialing Specialist Department: Payer Strategies Location: Grand Rapids, MI –MSO Office FLSA Status: Non-Exempt Manager Title: VP of Payer R...

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Cash Posting Specialist – Grand Rapids, MI

Posted 4 weeks ago
Apply Now Job Title: Cash Posting Specialist Department: Reimbursement Location: Grand Rapids, MI FLSA Status: Non-Exempt (Hourly) Manager Title: Reimbursement Manager About Us Infusion Associates is multi-specialty infusion provider group with multiple sites across the Midwestern United States and poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading- edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction. Position Summary: Performs day to day Cash Posting activities to support to support the Revenue Cycle process and to ensure reimbursement for services in a timely and accurate manner. Essential Functions & Responsibilities 1. Post patient and insurance payments to maintain timely cash flow and accurate account balances. 2. Maintain knowledge of payer fee schedules and compliance requirements and ensures they are consistently followed and applied. 3. Identify and communicate any payment/AR trends or issues in daily huddle. 4. Monitor daily deposit log to ensure all payments are accurately posted in practice management system. 5. Ensures EOBs and payment detail are saved and organized in shared folder. 6. Deposit check payments received in mail. 7. Reviews insurance credits and requests payment recoveries or refund checks as needed. 8. Resource to team members and other departments related transaction posting. 9. Provide excellent customer service to internal and external customers. 10. Answer patient inquiries regarding status of accounts and document conversations in the appropriate areas of the patient’s record . 11. Active participation in department huddles. 12. Other duties and projects as assigned. Knowledge, Skills & Abilities: 1. 2 years relevant experience and/or training; or equivalent combination of education and experience. 2. High School Diploma or equivalent. 3. Strong attention to detail is essential in this role. 4. Proficiency in Microsoft Excel is preferred. 5. Ability to work efficiency and effectively under tight deadlines and high work volume. 6. Experience with Veradigm PM a plus. 7. Strong analytical, accounting, and mathematical skills are essential in this role. 8. Positive interpersonal and communication skills. 9. Proficient typing skills. Physical Requirements/Working Conditions:
  • Physical Requirement – Hearing (Frequently)
  • Physical Requirement – Sitting (Frequently)
  • Physical Requirement – Standing (Occasionally)
  • Physical Requirement – Talking (Frequently)
  • Physical Requirement – Walking (Occasionally)
  • Physical Requirement – Near Vision (Constantly)
  • Physical Requirement – Color Discrimination (Frequently)
  • Physical Requirement – Use of keyboard, mouse and/or computer equipment (Constantly)
  • Occupational Exposure/Risk Potential – Inside office environment (Applicable)
  • Mental Requirement - Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
  • Mental Requirement - Ability to work and sustain attention with distractions and/or interruptions.
  • Mental Requirement - Ability to interact appropriately with a variety of individuals including customers/clients.
  • Mental Requirement - Ability to understand, remember and follow verbal and written instructions.
  • Mental Requirement - Ability to work effectively and efficiently in high stress and conflict situations.
  • Mental Requirement - Ability to perform under stress and/or in emergencies.
This position is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or any other communication, whether written or oral, between the employee and the company, shall alter the at-will nature of the employment relationship. At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600.   Job Type: Full-time Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • Monday to Friday
Education:
  • High school or equivalent (Preferred)
Experience:
  • Microsoft Excel: 1 year (Preferred)
  • Payment Posting: 1 year (Preferred)
Work Location: In person

Apply Now Job Title: Cash Posting Specialist Department: Reimbursement Location: Grand Rapids, MI FLSA Status: Non-Exempt (Hourly) Manager Title: Reimbursement Manager About Us Infusion Associate...

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Medical Billing Specialist – Grand Rapids, MI | Infusion Associates

Posted 4 weeks ago
Apply Now Job Title: Medical Billing Contact Center Specialist Department: Reimbursement Location: Grand Rapids, MI FLSA Status: Non-Exempt (Hourly) Manager Title: Reimbursement Manager About Us Infusion Associates is multi-specialty infusion provider group with multiple sites across the Midwestern United States and poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading- edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction. Position Summary: The Contact Center Specialist is responsible for answering incoming phone calls from patients, insurance companies and other customers’ phone calls regarding patient accounts. They must effectively research, resolve and respond to questions and requests. Essential Functions & Responsibilities 1. Address and resolve a high volume of incoming calls daily 2. Actively listen to each caller, ensuring each caller feels supported and valued. 3. Review and understand patient account transactions. 4. Receive and enter payments. 5. Create patient payment plans following department guidelines. 6. Document calls in appropriate system. 7. Effective and accurate navigation of multiple systems. 8. Coordinate and collaborate with other departments to find resolution when needed. 9. Maintain department goals while providing best in class customer service. 10. Resource to team members and other departments . 11. Actively participates in daily team huddles. 12. Other duties and projects as assigned. Knowledge, Skills & Abilities: 1. Excellent customer service skills 2. Active listening skills 3. Strong decision making skills 4. Adaptability and accountability 5. Professional phone voice and demeanor 6. Strong attention to detail 7. Ability to navigate quickly and efficiently between multiple systems 8. Experience with medical billing or medical call center a plus 9. Proficient typing skills 10. Attention to detail is essential in this role Physical Requirements/Working Conditions:
  • Physical Requirement – Hearing (Frequently)
  • Physical Requirement – Sitting (Frequently)
  • Physical Requirement – Standing (Occasionally)
  • Physical Requirement – Talking (Frequently)
  • Physical Requirement – Walking (Occasionally)
  • Physical Requirement – Near Vision (Constantly)
  • Physical Requirement – Color Discrimination (Frequently)
  • Physical Requirement – Use of keyboard, mouse and/or computer equipment (Constantly)
  • Occupational Exposure/Risk Potential – Inside office environment (Applicable)
  • Mental Requirement - Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
  • Mental Requirement - Ability to work and sustain attention with distractions and/or interruptions.
  • Mental Requirement - Ability to interact appropriately with a variety of individuals including customers/clients.
  • Mental Requirement - Ability to understand, remember and follow verbal and written instructions.
  • Mental Requirement - Ability to work effectively and efficiently in high stress and conflict situations.
  • Mental Requirement - Ability to perform under stress and/or in emergencies.
This position is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or any other communication, whether written or oral, between the employee and the company, shall alter the at-will nature of the employment relationship. At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600.   Job Type: Full-time Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
Work setting:
  • Hybrid work
Application Question(s):
  • Do you have experience with Allscripts Practice Management system?
  • Do you have experience with medical coding or are you a certified coder?
Education:
  • High school or equivalent (Required)
Experience:
  • Medical billing: 1 year (Preferred)
  • Infusion Billing: 1 year (Preferred)
  • Revenue Cycle: 3 years (Preferred)
Work Location: Hybrid remote in Grand Rapids, MI 49525

Performs day to day billing and follow-up activities to support to support the Revenue Cycle process and to ensure reimbursement for services in a timely and accurate manner.

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Copay Assistance Specialist – Grand Rapids, MI

Posted 4 weeks ago
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Job Title: Copay Assistance Specialist Department: Revenue Cycle Location: Grand Rapids, MI or Hybrid Remote Grand Rapids, MI FLSA Status: Non-Exempt (Hourly) Manager Title: Reimbursement Manager About Us: Infusion Associates is a multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction. Position Summary: Performs day to day Copay Assistance and follow-up activities to support the Revenue Cycle and to ensure reimbursement for services in a timely and accurate manner. Essential Functions & Responsibilities: · Enrolls patients in available copay assistance programs · Maintains tasks in the Copay Assistance inbox to meet or exceed department goals · Daily submission of copay assistance claims · Posting of copay assistance payments · Maintains copay assistance accounts receivables and credits to meet or exceed department goals · Resource to team members and other departments related to copay assistance · Works closely with the Financial Counselor to support patients with self-pay balances · Provide excellent customer service to internal and external customers. · Answer patient inquiries regarding status of accounts and documents conversations in the appropriate areas of the patient’s record · Maintains knowledge of various copay program requirements · Actively participates in daily team huddles · Other duties and projects as assigned. Knowledge, Skills & Abilities: · 2 years related multi-site, multi-state billing experience and/or training; or equivalent combination of education and experience. · High School Diploma or equivalent. · Proficiency in Microsoft Office, including Outlook, Excel, Word, Teams and SharePoint. · Ability to work efficiency and effectively under tight deadlines and high work volume · Experience billing infusion drugs a plus · Experience with Veradigm PM and/or OncoEMR a plus. · Knowledge of medical billing and coding. · Excellent problem-solving skills. · Good analytical, accounting, and mathematical skills. · Strong, positive interpersonal and communication skills. · Proficient typing skills. · Strong attention to detail is essential in this role. Physical Requirements/Working Conditions: · Physical Requirement – Hearing (Frequently) · Physical Requirement – Sitting (Frequently) · Physical Requirement – Standing (Occasionally) · Physical Requirement – Talking (Frequently) · Physical Requirement – Walking (Occasionally) · Physical Requirement – Near Vision (Constantly) · Physical Requirement – Color Discrimination (Occasionally) · Physical Requirement – Use of keyboard, mouse and/or computer equipment (Constantly) · Occupational Exposure/Risk Potential – Inside office environment (Applicable) This position is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or any other communication, whether written or oral, between the employee and the company, shall alter the at-will nature of the employment relationship. At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600.  

Job Type: Full-time

 

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: In person

Apply Now Job Title: Copay Assistance Specialist Department: Revenue Cycle Location: Grand Rapids, MI or Hybrid Remote Grand Rapids, MI FLSA Status: Non-Exempt (Hourly) Manager Title: Reimburseme...

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Patient Access Specialist (Call Center) – Grand Rapids, MI | Infusion Associates

Posted 1 month ago
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Job Title: Patient Access Specialist Department: Patient Access Location: Grand Rapids, MI FLSA Status: Non-Exempt (Hourly) Manager Title: Patient Access Manager About Us: Infusion Associates is private equity backed multi-specialty infusion provider group with multiple sites across the Midwestern United States poised for rapid growth. Our sites support specialty physician services, infusion therapy, and leading-edge research on new medications for complex and rare disease states. Our service model makes it easy for patients to receive intravenous therapies 365 days a year with the support of physicians, advance practice providers, nursing, and pharmacy services. Our focus is always to provide a high-quality, low cost, exceptional patient experience at every interaction. Position Summary: We are seeking an experienced administrative professional with an interest in joining a family-oriented team poised for organization and professional growth. Responsible for many functions in regard to patient access including, but not limited to, triage phone calls, patient scheduling, as well as knowledge of order and insurance requirements. Essential Functions & Responsibilities:
  • Address and resolve a high volume of incoming calls daily
  • Actively listening to each caller, ensuring each caller feels supported and valued
  • Coordinating patient schedules with accuracy to the current therapy and location
  • Accurately entering patient information
  • Work to find resolution when needed
  • Maintain quality metric goals while providing best in class customer service
  • Ability to accurately multitask between systems, departments, and locations
  • Keep thorough documentation in patient charts
  • Remain HIPAA compliant, always ensuring the patient’s right to privacy, safety, and confidentiality are maintained
  • Other duties as assigned.
Knowledge, Skills & Abilities:
  • Professionally answer high volume of incoming calls
  • Active listening skills
  • Strong decision-making skills
  • Proficiency with computers
  • Adaptability and accountability
  • Professional phone voice and demeanor
  • Excellent typing skills, 65 wpm +
Experience: · High School Diploma · 1-year experience in the healthcare intake department preferred Physical Requirements/Working Conditions:
  • Mental Requirement – Ability to multitask without loss of efficiency or accuracy, including the ability to perform multiple duties from multiple sources.
  • Mental Requirement- Ability to work and sustain attention with distraction and/or interruptions
  • Mental Requirement – Ability to interact appropriately with a variety of individuals including customers/clients
  • Mental Requirement- Ability to understand, remember and follow verbal and written instruction
  • Mental Requirement – Ability to work effectively and efficiently in high stress and conflict situations
  • Mental Requirement – Ability to perform under stress and/or in emergencies
  • Physical Requirement- Feeling (sensing textures and temperatures) (Frequently)
  • Physical Requirement – Fine Motor Skill (pinching, gripping, etc.) (Frequently)
  • Physical Requirement – Hearing (Frequently)
  • Physical Requirement - Pushing/pulling (Occasionally)
  • Physical Requirement – Reaching (Occasionally)
  • Physical Requirement - Sitting (Frequently)
  • Physical Requirement - Standing (Occasionally)
  • Physical Requirement – Talking (Frequently)
  • Physical Requirement - Near vision (Constantly)
  • Physical Requirement - Color Discrimination (Occasionally)
  • Physical Requirement – Use of keyboard, mouse, and/or computer equipment (Constantly)
  • Occupational Exposure/Risk Potential- inside office environment (Applicable)
**Job descriptions are subject to change to meet organizational requirements. The employer has the right to change job descriptions as necessary. ** At Infusion Associates, we are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life to apply. Infusion Associates complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Department at 616-954-0600. Job Type: Full-time Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed
Experience:
  • Medical customer service: 1 year (Required)
Work Location: In person

We are seeking an experienced administrative professional with an interest in joining a family-oriented team poised for organization and professional growth. Responsible for many functions in regard t...

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If you’re a healthcare professional who’s fully committed to making patients feel like they’re right at home, you may make a great addition to our team. If you’re a Doctor of Medicine (MD), Nurse Practitioner, Registered Nurse, have a Bachelor of Science in Nursing (BSN), are a Certified Medical Assistant, a Certified Pharmacy Technician, or have experience working in a medical office, we’d love to hear from you.

Infusion Associates complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Emina Hamzagic, HR Generalist, 616-954-0600 or hr@infusionassociates.com.